Privacy Policy

1. Who we are

LayerNines Inc. ("we" or "us") runs Pick Up Korean and is the controller of the personal information this policy describes. Our registered address is 경기도 김포시 김포한강9로 79, 4층 401-303에이호(구래동). For privacy questions, write to [email protected] or call 070-5276-8282.

This policy explains what we collect, why we collect it, who we share it with, how long we keep it, and the choices and rights you have.

2. What we collect

• Account holders: phone number, sign-in details, payment details (Paddle keeps your card details; we don't), and records of how the service is used.
• Learners: name or the name they're called by, phone number, details the account holder enters (such as learning goals and interests), call audio and transcripts, texts and pictures sent to the service, and the summaries and memories made from calls.
• Trial callers: the phone number the call comes from, call audio and transcript, and the summary and report made from the call. A trial call starts when the caller dials us, and we use this information only to provide that call.
• Website visitors: access logs, cookies and device information.
• We get a learner's name, phone number and details from the account holder who adds them. A learner can ask us where their information came from, why we use it, and to stop using it.

3. Why we use it

4. Who we share it with

• We don't sell personal information, and we don't use call data to train our own or anyone else's AI models.
• We share personal information only with the service providers in section 5, who process it for us under contract; with Paddle, our reseller and Merchant of Record; with professional advisers such as lawyers and accountants; and with authorities when the law requires it.
• When an account holder adds someone else as the learner, we share with the account holder whether the learner took their calls and the learner's reports (phrases learned and a lesson summary). The learner can turn off sharing of conversation topics in their web account at any time. For an employee or someone else in a work relationship, we share only whether they took calls and for how long. Transcripts and recordings are shown only to the learner.
• Mobile information is not shared with third parties for marketing. No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and text messaging opt-in data and consent are not shared with any third party.

5. Service providers

• The service's data, such as summaries and memories, is stored in Amazon Web Services' United States region.
• We don't send ad platforms your phone number in plain form, your IP address or the amounts you pay.
• We protect the information we send to these providers with encryption in transit and access controls, and many of them delete it as soon as they've processed it.

6. How long we keep it

Records the law requires us to keep are stored apart for that period and then deleted.

7. Deleting your information

• When a retention period ends or the purpose is fulfilled, we delete the information without delay and in a way that can't be recovered.
• You can ask to delete your account in your account settings. We delete everything you asked for, including summaries, memories and reports, and tell you the result within 7 days of your request.

8. Your rights and choices

• You can ask to see, correct or delete your personal information, to get a copy of it, to stop or limit how we use it, and to withdraw your consent. We won't treat you differently for using these rights.
• Use your account settings, or write to [email protected]. We confirm who you are before we act, and we also honor a refusal or withdrawal a learner tells us during a call.
• If you only made a trial call and never signed up, you can still ask us at [email protected] to see or delete your information. We confirm who you are before we act.
• You can act through a parent, a guardian or an agent you authorize, and we'll check that they're allowed to act for you.
• California residents have the right to know, delete and correct their personal information and to opt out of its sale or sharing. We don't sell personal information. The information we send ad platforms to measure our ads can count as sharing under California law, and you can opt out of it by writing to [email protected].

9. Calls and texts

• We use your phone number to call you on your schedule with an AI voice and to text you about the service: sign-in codes, call reminders, missed-call notices and reports. Message frequency varies. Msg & data rates may apply. Reply STOP to stop texts, or HELP for help.
• We don't use your phone number to send marketing on anyone else's behalf, and we don't share it for anyone else's marketing.

10. Cookies

Our website uses cookies to keep you signed in and to improve the site. We use PostHog to measure visits and track errors, which collects cookies and usage records (see section 5). You can block cookies in your browser settings, but some features, such as staying signed in, may then stop working.

11. How we protect it

• Access only for those who need it, with access controls
• Encryption of personal information in transit and at rest
• Access logs kept and protected against tampering
• Security software installed and kept up to date
• Physical access controls where data is stored
• An internal plan for managing personal information
• A structure that lets no one but the learner see transcripts and recordings

12. Children

Pick Up Korean isn't for children under 13, and we don't knowingly collect personal information from them. If you believe a child under 13 has given us personal information, contact us and we'll delete it.

13. Changes to this policy

If we change this policy, we'll post the change at least 7 days before it applies, and at least 30 days before for changes that are worse for you.

14. Contact us

LayerNines Inc. · 경기도 김포시 김포한강9로 79, 4층 401-303에이호(구래동) · [email protected] · 070-5276-8282

Privacy officer: 김동욱, CEO